If 2020 has shown us anything, it’s how crucial resilience is for business survival. The ability to function during times of uncertainty, disruption, and global panic enables businesses to continue delivering, profiting, and performing for their customers.
One of the easiest ways to increase business resilience is through the use of managed services.
During this article, we’re exploring the top managed services for increasing your business’ resilience, including the key things to look for when considering providers.
A managed service is a subscription model where you outsource the responsibility for maintaining or operating a process or function of your business, for example, your printing.
A managed services provider (MSP) delivers the managed service in accordance with a service level agreement (SLA) for a monthly or annual fee.
There are many time, cost, and performance benefits to using managed services. However, we’re interested in the biggest advantage of them all: resilience.
An MSP can increase your business resilience through:
MSPs are experts in their field, giving you access to talent that would be difficult or expensive to recruit yourself. You also have access to this talent on a 24/7 basis, meaning that you need not wait weeks for a solution to your problem.
An MSP gives your business increased capacity where you need it most, without worrying about increasing your headcount. This is especially useful if you experience a sudden surge in support demand, or you’re operating on a reduced workforce.
The main goal of an MSP is to ensure your business remains functional, whatever happens inside or outside your office. They will quickly identify and fix problems to ensure that your business suffers as little downtime as possible.
MSPs actively assess and reduce your business risks, making you less susceptible to cyberattacks, downtime, or complete business failure.
Finally, MSPs ensure that you have the latest technology to meet business requirements and pressures, and that it’s running optimally at all times.
There are many services and functions that you can outsource as a business. However, the top managed services for enhancing your resilience are:
A managed print service manages all aspects of your business printing devices, processes, and outputs. This includes:
A managed printing service reduces the chances and impact of printing errors or downtime, enabling you to maintain printing output at all times.
A managed IT service takes care of the maintenance and day-to-day running of your IT systems. This includes:
An IT MSP enhances your business resilience by equipping you with the latest technology necessary for your business and reducing downtime and errors through regular monitoring and updating. This is especially important if you’re running a small internal IT department.
Your business’ computer network is your lifeline. A managed network service ensures that your lifeline is always alive by:
Outsourcing the management of your IT network protects your business against network problems that prevent you from operating or prevent your customers from using your services.
Being able to communicate with your employees, suppliers, and customers at all times is fundamental to business resilience. A managed telephony service achieves this by:
Using an expert to manage your telephony service ensures that you stay connected wherever your business, employees, or customers are operating.
As technology continues to advance, so do the methods criminals use to infiltrate it. A managed security service helps you to stay ahead of cybercrime by:
Your business’ resilience relies on your ability to protect systems and data from attack. A security MSP helps you to achieve this and stay on top of it.
Before outsourcing any of these services, it’s important to find the right MSP for your business. Essential matters to consider when choosing an MSP include:
Is the provider an expert in their service, and can they share customer testimonials to demonstrate the types of businesses they support?
Is the MSP accessible during the hours you need them, and is their helpdesk suitable for employees of all levels and understanding?
Can the MSP provide remote support, monitoring, and testing so that problems can be resolved quickly with minimum business impact?
Does the MSP’s pricing model suite your business needs? Common subscription methods for MSPs include per-device, per-user, or all-inclusive.
Finally, does the MSP provide an SLA that can be tailored to your exact business needs and requirements?
An MSP gives you access to the knowledge, tools, and support you need to maintain business productivity, whatever comes your way. These top managed services for increasing business resilience are a great place to start but don’t forget that your managed service is only as good as your MSP.
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