Easy Access to Engineering and RMA Support

Extending an extra hand on RMA and technical support services for authorized AV, storage, and selected print products.

About Versatech Service Hub

Service Hub Offers easy access for all engineering, RMA, and warranty claim support in one platform, provides direct communication from end-user to Service Hub Team. Versatech Service Hub is built to assist customers through all RMA concerns and to maintain good relationship with reseller partners as well as to end-users to receive excellent customer after sales services repair services for in-warranty, defective, or good merchandise product issue for AV and Storage.

General RMA Support Process:

Talk to our Service Hub Coordinator

Fill up our RMA Form with the necessary details and documentation attached then submit your request

Verify the details of your RMA support request with our Service Hub team

Get a schedule for the pick-up and delivery of your product/equipment

Complete your payment or submit any additional warranty requirements

Communicate with our Service Hub Coordinator for any follow up concerns or information required

Receive your replacement item or repaired equipment at your designated address

FAQ ABOUT VERSATECH’s SERVICE HUB AND RMA SUPPORT

Versatech International has a dedicated service team that provides additional value to post-sales support for in-warranty and out-of-warranty products for audio/video systems, storage, and selected print solutions. Our team for Return Merchandise Authorization (RMA) support assist with the collection of essential data and documentation required to report and fulfill the service support a product needs. The Versatech Service Hub team is readily available to respond to your queries during regular business hours (except those on falling on holidays) and can arrange the delivery or pick-up schedules of units. Our average lead time fulfillment for an in-stock item is between 6-10 regular business hours while non-stock or order-bases items have an average lead time between 30-60 business working days.

Response:

  • RMA means Return Merchandise Authorization. RMA is a form that allows customers to return products for an exchange or refund.

Response: 

  • You need to submit a copy of your Proof of Purchase and fill up the Warranty Claim Form in order to fulfill the RMA requirements.

Response: 

  • You may visit Versatech International’s official website at versatech.com.ph/rma-form/

Response: 

  • For on-stock items lead time is between 6 to 10 regular business days. For non-stock or order-basis items, average lead time is between 30 to 60 regular business days.

Response: 

  • From Monday to Friday between 07:00 AM to 05:00 PM during regular business working days. Exempted from holidays.

Response: 

  • You may contact our RMA coordinator by reaching out to them via:
    1) Email: servicehub@versatech.com.ph
    2) Mobile: +639171620762
    3) Viber/Whatsapp: +639171620762

Response: 

  • Only cash payment without terms. You will receive an OR and DR upon payment. Excluded from payment of the existing credit lines of accredited resellers credit lines.

Response: 

  • If you are located within NCR, pick-up and delivery fees are free, otherwise shouldered by the end-user or reseller.

Response: 

  • 1) Fill in the RMA Support form at Versatech’s website: versatech.com.ph/rma-form
    2) Check if complete details are there especially for contact person/number/address for pull out)
    3) Ticket will be generated in our system to record your RMA support request from your form submission
    4) Versatech’s Service Hub Coordinator will contact you to verify detail and arrange pull-out schedule. (We will inform you any item(s) is for replacement or for repair once our engineers have performed their troubleshooting investigation and diagnosis
    5) The Service Hub Coordinator will send you an email and call you regarding the delivery schedule of the unit replacement/or return of your repaired unit.

Want post-sales RMA support from Versatech International?

Type of Support

Engineering Support

Technical Expertise

RMA & Warranty Claim

Warranty Claim