Shipping and Delivery Policy
Versatech International Inc. (“Versatech,” “we,” or “us”) operates Vertex. This policy applies to orders accepted through Vertex. The available options and fees depend on your company program, product and location. The final method and charge are shown before you confirm your order.
Delivery methods
- Home or nominated address delivery: a courier delivers to the address confirmed at checkout, subject to service area and product restrictions.
- Company Coordinated Delivery: Versatech sends eligible orders to an agreed company location; the company then coordinates handover to the employee. The checkout page must identify the handover contact and whether delivery completion means arrival at the company or receipt by the employee.
- Workplace Pickup or On Site Handover: employees collect an order at the displayed location and time after receiving a ready for pickup message.
Handover tracking and problems
We will send a delivery notice or pickup instructions when available. Inspect the package on receipt where practical and report missing, incorrect, damaged or lost items promptly through Versatech Service Hub. We will investigate with the delivery partner and explain the remedy. For a failed delivery caused by an incorrect address, absence of a recipient or refusal to accept, we will contact you about another attempt and disclose any additional fee before charging it. If your order is lost during delivery or the product is defective, you may request a repair, replacement, or refund as provided by Philippine law.
