Terms and Conditions
Welcome to Vertex, an employee purchase platform operated by Versatech International Inc. (“Versatech,” “we,” or “us”). These Terms and Conditions apply when you create an account, browse products, or place an order through Vertex.
These terms explain how your Vertex account and purchases work. Eligible users can purchase available, on-hand products directly through the portal. The final product, price, payment, and delivery details shown at checkout apply to your order.
Eligibility and account
You must be eligible under a participating company, provide accurate details, and protect your account credentials. Access may be limited to verified company email domains or approved join links, depending on the program. Versatech operates the purchase portal and fulfills confirmed orders as shown at checkout.
Products prices and orders
Product details, available quantities, final price in Philippine pesos, applicable taxes, shipping fees, and payment options will be shown before order confirmation. Products displayed as available are on hand, but quantities can change as other customers complete purchases. Adding an item to your cart does not reserve it. Your order is confirmed only when checkout succeeds and payment is confirmed through the selected payment method, and Vertex issues an order confirmation. If the last unit becomes unavailable during checkout, the order will not be confirmed. If a payment was collected despite an inventory error, Versatech will notify you and arrange the appropriate refund.
Vertex does not accept pre-orders through this portal. An item that is out of stock cannot be purchased until it is again displayed as available. Versatech may correct a listing or price error before confirming an order and will show the corrected terms for your review before you proceed.
Payment and fulfillment
The payment methods available to your program will be shown at checkout. An order is confirmed when checkout succeeds, payment is confirmed through the selected payment method, and Vertex issues an order confirmation. For bank transfers or other methods requiring verification, an instruction or pending-payment notice is not an order confirmation; the portal will state any payment deadline and whether stock is held while payment is pending. Fulfillment begins after order confirmation. Versatech will issue the applicable sales document.
Delivery and collection
Choose only the delivery or pickup methods offered for your program. The selected location, estimated timing, charges and handover instructions will be shown before confirmation. Our Shipping and Delivery Policy explains home delivery, company coordinated delivery, workplace pickup, on site handover, delays and failed attempts. We will notify you of material changes affecting a confirmed order.
Cancellations, returns, refunds, and warranty
Once checkout and payment are confirmed and Vertex issues an order confirmation, the purchase is non-cancellable and non-refundable, except where required by law or expressly agreed by Versatech. Contact Versatech Service Hub promptly with your order number if you need assistance. Remedies for defective, incorrect, lost, undelivered, or nonconforming products remain available under applicable Philippine law. The Returns Refunds and Cancellation Policy explains the claim process. The applicable manufacturer warranty begins according to the manufacturer’s terms.
Portal use and changes
Do not use another person’s account, submit false information or interfere with the portal. We may restrict an account where reasonably necessary to address fraud or security concerns, with an appropriate opportunity to contact us. We may update these terms and will show the effective date. Material changes to an accepted order require notice and, when appropriate, your agreement. These terms are governed by Philippine law, without restricting rights or complaint channels provided by law.
