Returns Refunds and Cancellation Policy

Versatech International Inc. (“Versatech,” “we,” or “us”) operates Vertex. This policy applies to purchases made through Vertex. Please keep your order confirmation, sales document, and delivery receipt or pickup acknowledgment. Contact Versatech Service Hub with your order number and a description of the concern.

Cancellation of orders

Before checkout and payment are successfully completed, you may stop the purchase. Once checkout succeeds, payment is confirmed, and Vertex issues an order confirmation, cancellation is not available except where required by law or expressly agreed by Versatech. For a bank transfer or another method awaiting verification, the order remains pending until payment is confirmed as described at checkout. If an order has already been handed to a courier, any cancellation request will be assessed under applicable law and the disclosed delivery conditions. If Versatech cannot fulfill a paid order, we will notify you and arrange the applicable remedy, including a refund.

Non refundable purchases

Confirmed purchases are non-refundable. This applies when the correct product was supplied in good condition but you chose the wrong model or no longer need it.

Report delivery and product concerns

Please inspect the package and product as soon as reasonably possible. Report any visible damage, missing item, wrong product, shortage, or apparent defect to Versatech Service Hub. Include photos, the order number, and the delivery receipt where available. We will assess the concern and coordinate the appropriate next step, which may include collection, assessment, repair, or replacement when applicable. The Service Hub will respond within one to two (1–2) business days after receiving the concern. Its stated operating hours are Monday to Friday, 7:00 a.m. to 5:00 p.m., excluding holidays.

Manufacturer warranty after delivery

The applicable manufacturer warranty begins according to the manufacturer’s terms, generally upon delivery or handover and proof of purchase. Concerns reported will ordinarily be routed through the manufacturer’s authorized warranty process, subject to the nature of the issue and applicable law. Warranty support and service location vary by brand. For Samsung mobile phones and tablets, support is generally through an authorized in-store service center, with Versatech Service Hub available to guide the claim.